Privacy Policy

Our Commitment to Your Privacy

AGF+ respects your privacy and is committed to protecting your personal information in accordance with the Brazilian General Data Protection Law (LGPD - Law No. 13.709/2018). We continually work to ensure your data is always protected and secure while you enjoy our streaming platform. This policy clearly and transparently explains how we collect, use, store and protect your information.

Information We Collect

We collect only the information necessary to provide and improve our services, always with your consent when required:

• •Registration data: Full name, email address and password (protected with encryption) to create and manage your account securely
• •Language preferences: Preferred language to personalize your platform experience and display translated content
• •Watch history: Channels watched, viewing time and progress to improve recommendations and facilitate returning to content you were watching
• •Favorites list: Channels you marked as favorites for quick access and personalization of your experience
• •Session data: Login and activity information to keep your session active and secure, preventing unauthorized access
• •Platform usage data: Information about how you interact with the platform (pages visited, features used) to improve our services and identify issues
• •Profile photo: URL of the avatar you choose (including GIFs from the platform library) for display in the community and profile

Important:We do not collect sensitive information such as banking data, personal documents or precise location information without your explicit consent.

How We Use Your Information

We use your information exclusively for the following legitimate purposes:

• •Service provision: Create and maintain your account, provide platform access and ensure everything works correctly
• •Personalization: Adapt the interface and recommendations based on your language preferences, watch history and profile photo
• •Continuous improvement: Analyze how you use the platform to identify improvements, fix issues and develop new features
• •Ease of use: Maintain your favorites list and watch history to facilitate access to content you enjoy most
• •Security: Detect and prevent fraudulent activity, unauthorized access and protect you and other users
• •Communication: Send important notifications about the service, email confirmation, password reset, security updates or policy changes when necessary

Information Sharing

We do not sell, rent or share your personal information with third parties for commercial purposes. We share data only in the following specific and limited situations:

• •Service providers: Companies that help us operate the platform (hosting, payment processing when applicable) under contracts that require adequate protection of your data
• •When required by law: In situations where Brazilian legislation so determines
• •Rights protection: To protect our legal rights, intellectual property, platform security or our users' security
• •With your consent: When you explicitly authorize sharing of specific information

All partners who process data on our behalf are contractually required to maintain the same rigorous security and privacy standards we apply internally.

Data Security

We implement appropriate technical and organizational security measures to protect your data against unauthorized access, alteration, disclosure or destruction:

• •Encryption: Your passwords are protected using secure and modern encryption methods
• •Protection in transit and storage: Data is protected both during transmission and when stored
• •Access controls: Only authorized personnel have access to your information, and only when necessary to provide the service
• •Continuous monitoring: We regularly monitor our systems to detect and prevent unauthorized access or suspicious activity
• •Security updates: We keep our systems updated with security best practices

Warning: Although we do our best to protect your data, no system is 100% secure. We recommend that you keep your password secret, use a strong and unique password, and do not share your access credentials with third parties.

Data Retention

We retain your information while your account is active or as necessary to provide our services. When you request account deletion, we remove or anonymize your personal data within a reasonable period, except when retention is necessary for:

• •Complying with legal or regulatory obligations
• •Fulfilling agreements and resolving issues in a friendly manner
• •Maintaining records for security and fraud prevention purposes

Your Rights under LGPD

Under the Brazilian General Data Protection Law (LGPD), you have full control over your personal data and can exercise the following rights free of charge:

• •Confirmation and access: Request confirmation about the processing of your data and obtain a copy of the information we have about you
• •Correction: Update or correct incomplete, inaccurate or outdated account data
• •Anonymization, blocking or elimination: Request anonymization, blocking or deletion of unnecessary, excessive or non-compliant data
• •Portability: Request export of your data in structured, readable format for use in another service
• •Elimination of data processed with consent: Request deletion of data when processing was based on consent
• •Information about sharing: Obtain information about public and private entities with whom we share your data
• •Consent revocation: Revoke your consent at any time when processing is based on consent

To exercise any of these rights, contact us through the channels available on the platform or through the Help page. We will respond to your request within a reasonable period, as required by LGPD.

Cookies and Similar Technologies

We use cookies and similar technologies to:

• •Keep your session active and secure while you use the platform
• •Remember your language preferences and settings
• •Improve your browsing experience
• •Ensure the platform works correctly

You can manage cookie preferences through your browser settings. However, disabling cookies may affect some platform features and your user experience.

Privacy of Minors

Our platform is not directed at minors under 18. We do not intentionally collect personal information from minors without parental or legal guardian consent. If we discover that we have collected information from a minor without proper consent, we will take immediate steps to delete such information from our systems. If you are a parent, guardian or responsible party and believe your child has provided us with personal information, contact us immediately.

International Data Transfer

Your data may be processed and stored on servers located outside Brazil. When this occurs, we ensure that transfers comply with LGPD and that adequate protection measures are implemented to ensure the security of your data.

Changes to This Policy

We may update this privacy policy occasionally to reflect changes in our practices, services or legal requirements. When there are significant changes, we will notify you through the platform or by email. The date of the last update is indicated at the top of this page. We recommend that you review this policy periodically to stay informed about how we protect your information. Continued use of the platform after changes constitutes your acceptance of the updated policy.

Data Protection Officer (DPO)

In compliance with LGPD, we have a Data Protection Officer responsible for matters related to your data. To contact our DPO or clarify questions about data protection, use the channels available on the platform or the Help page.

Data controller

The processing of personal data described in this policy is the responsibility of AGF GRUP, in compliance with LGPD. For information about the controller: www.allngf.com.

Contact

If you have questions, concerns or requests related to this privacy policy, the processing of your personal data, or wish to exercise your rights under LGPD, contact us through the channels available on the platform or through the help page.

We are committed to responding to your questions clearly and within a reasonable timeframe, always prioritizing the protection of your privacy and respect for your rights.